Please do your best to identify the severity of your issue. You can refer to this support article for definition https://support.moov.io/hc/en-us/articles/8658381569300-Moov-Card-Payment-Support-and-Maintenance-Terms-. Upon receipt of your ticket, we will re-assess the severity level and might move it to the front/ back of our queue.
Please indicate your payment inquiry type
Please provide the facilitator account ID. This ID can be found in Moov Dashboard > Settings > Facilitator account > Account ID
Please provide your client's account ID you are having issues with (if not applicable, please put in your facilitator account ID). This ID can be found in Moov Dashboard > Settings > Business details > Account ID
Please provide the transfer ID you are having issues with (if applicable) for faster troubleshooting
Please enter the batch/ transaction amount
Please enter the transaction date
Please enter the details of your request here. Regarding attachments, users registered with Zendesk can send up to 500MB in the form of ten 50MB files, while unregistered users can only send up to 250MB in the form of five 50MB files.